Policies and Guidelines

Adrena LINE’s top priority is the well being of each and every guest who takes part in the tour. All equipment utilized has been engineered and meets or exceeds industry standards to ensure an enjoyable experience for our guests. Our ziplines and platforms are inspected daily and are registered with the BC Safety Authority. In addition, our guides are thoroughly trained in every aspect of working at heights, so you can feel confident you are in good hands while on your tour.

Reservations Policies

  1. Waiver – All guests are required to sign a waiver. This document outlines the risk involved with ziplining, ATV riding and walking on our course. By completing the waiver, you are agreeing to accept this risk. Participants under 19 must have a parent or guardian’s signature.  The waiver must be completed at time of check-in and witnessed by our staff.  Please feel free to read over our waiver prior to your visit by clicking on the following link: Adrena LINE Waiver Form.
  2. Weight Restrictions – Our weight restrictions are 40lbs/18kgs minimum and 275lbs/125kgs maximum. Guests between 40lbs/18kgs and 60lbs/27kgs are required to ride tandem with a guide. We are only able to accommodate one tandem per tour. Please call our office if you would like to book a tandem space.
  3. Cancellation Policy – Any cancellations that are made within 24 hours of the tour departure will be charged the full tour price. This includes no-shows, late arrivals and any reduction in booking party size. A refund or credit will not be issued for any guests that are in contravention of our policies. Charges will be applied to the credit card provided.
  4. Local Contact Information – A local telephone number is required in the event that a tour has to be changed or cancelled due to inclement weather. We strive to inform our guests at the earliest as possible should a trip be cancelled or changed for any reason.
  5. Absolutely no alcohol, cannabis or illicit drug use permitted prior to or during a tour.
  6. Closed-toed and closed-heel shoes are advised for all guests. No dress shoes, high heels or flip flops.
  7. Age Restrictions – Our minimum age requirement is 5 years of age. Children 12 years and under must be accompanied by someone 15 years of age or older during the tour.
  8. Physical and Health Requirements – Guests must also be able to hold to their slings with one hand, and bear weight on both legs for extended periods of time without the use of aids. Our tour is not recommended for those who are pregnant, or those who experience dizziness, seizures, or have any other physical impairments. Those with heart conditions or high blood pressure should consult a physician prior to making a reservation.
  9. Check In – Unless otherwise specified, check-in time for all tours is 20 minutes prior to the scheduled tour time. If you have reserved shuttle transportation from Downtown Victoria, please reference your booking confirmation for your pick-up time and instructions on where to meet.

Please call our office at 1-250-642-1933 or toll-free at 1-866-947-9145 if you have any questions regarding our Policies and Guidelines.

Adrena LINE reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be issued or alternative dates offered.