Guest Services Agent

Job Type: Seasonal (May/June to September/October)

As the first point of contact with all of our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment, ensures that policies and procedures are followed accurately.


  • Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns
  • Provide consistent and accurate information on our company, tours and the surrounding area
  • Ensure guests are aware of, and comfortable with, all activity requirements and policies
  • Respond to, and resolve inquiries via telephone, email and in-person
  • Help with all our social media content
  • Coordinate tour arrangements for guests, including reservations, payment and transportation details
  • Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
  • Execute daily computer-based tasks, including reservations, data entry, reporting, research
  • Administrative opening and closing duties, including maintenance of a cash float
  • Practice proactive risk management habits
  • Ongoing maintenance of retail products (inventory and re-stocking)
  • Ensure a clean and tidy workplace


  • Previous experience in customer service, hospitality/tourism, sales
  • Excellent interpersonal skills – an upbeat, friendly and professional attitude
  • Ability to multitask and excel in a busy environment
  • Team player, yet also able to work independently
  • Meticulous attention to detail
  • Strong knowledge of Sooke/Victoria and the surrounding area
  • Ability to organize, plan ahead and manage workload
  • Excellent computer skills, specifically Google Apps and Microsoft Office
  • Awareness and understanding of risk management
  • Strong communication skills, verbal and written
  • Standard First Aid / CPR Level C certification
  • Proficiency in additional languages an asset


Hours are variable and include evenings and weekends. Part-time work available in shoulder seasons (minimum 2 shifts/week), full-time work required in peak season (5 shifts/week).



Over time pay (time and a half) if 8 hours exceeded in one day, or if 40 hours exceeded in a week

How To Apply

Now recruiting for the 2024 zipline season ! To apply, fill out our Online Application Form and attach your resume and cover letter. If you have questions, please email us at Due to the large volume of applicants, only those selected for an interview will be contacted.