Guest Services Agent
Job Type: Seasonal (May/June to September/October)
As the first point of contact with all of our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment, ensures that policies and procedures are followed accurately.
Duties
- Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns
- Provide consistent and accurate information on our company, tours and the surrounding area
- Ensure guests are aware of, and comfortable with, all activity requirements and policies
- Respond to, and resolve inquiries via telephone, email and in-person
- Help with all our social media content
- Coordinate tour arrangements for guests, including reservations, payment and transportation details
- Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
- Execute daily computer-based tasks, including reservations, data entry, reporting, research
- Administrative opening and closing duties, including maintenance of a cash float
- Practice proactive risk management habits
- Ongoing maintenance of retail products (inventory and re-stocking)
- Ensure a clean and tidy workplace
Requirements
- Previous experience in customer service, hospitality/tourism, sales
- Excellent interpersonal skills – an upbeat, friendly and professional attitude
- Ability to multitask and excel in a busy environment
- Team player, yet also able to work independently
- Meticulous attention to detail
- Strong knowledge of Sooke/Victoria and the surrounding area
- Ability to organize, plan ahead and manage workload
- Excellent computer skills, specifically Google Apps and Microsoft Office
- Awareness and understanding of risk management
- Strong communication skills, verbal and written
- Standard First Aid / CPR Level C certification
- Proficiency in additional languages an asset
Hours
Hours are variable and include evenings and weekends. Part-time work available in shoulder seasons (minimum 2 shifts/week), full-time work required in peak season (5 shifts/week).
Wage
$19/hr
Over time pay (time and a half) if 8 hours exceeded in one day, or if 40 hours exceeded in a week
How To Apply
Now recruiting for the 2024 zipline season ! To apply, fill out our Online Application Form and attach your resume and cover letter. If you have questions, please email us at hr@adrenalinezip.com. Due to the large volume of applicants, only those selected for an interview will be contacted.