FAQ’s

Location, Hours, and Costs

• Q. Where are you located?

  A. We are located at 2034C Gillespie Road in Sooke, BC. We share the property with the 17 Mile House Pub & Liquor Shoppe. Travel time to our location from downtown Victoria is approximately 45 minutes. Click here for more information on how to get here, including driving directions.

• Q. What are the tour times?

  A. We operate zipline tours March through October for the 2024 season. Our shoulder season(March/April/May, and September/October) tours are not daily and offer a different selection of tour times depending on weather and day of he week. Click here to view tour availability, or call us at 1-250-642-1933 or toll-free at 1-866-947-9145.

• Q. Do you provide transportation?

  A. Shuttle transportation from downtown Victoria is available from May 24th to September 1st. There is an additional fee of $30 + tax per person for shuttle service. Reservations are required. Click here for more information on our shuttle service including pickup times and locations.

• Q. What is the cost?

  A. To participate in our two-hour, fully guided zipline tour it is $119 + tax for adults (19 years or older), and $89 + tax for youth (5 - 18 years). Shuttle transportation is an additional $30 + tax per person. Our Big Zip - Dual Racer Adventure Ride can be enjoyed as a stand alone ride for $49.00 for both Adults and Youth, a second run will cost $20.00 or you can add on a ride to your Guided Canopy Zipline Tour

Reservations

• Q. Do I need to make a reservation?

  A. Reservations are strongly recommended, and are particularly important to guarantee your place on a specific tour. Day-of reservations and walk-in customers are always welcome, although tour choices may be limited.

• Q. What is your cancellation policy?

  A. Any cancellations that are made within 24 hours of the tour departure will be charged the full tour price. This includes no-shows, late arrivals and any reduction in booking party size. Please review our Policies & Guidelines for more details.

• Q. Is payment required with a reservation?

  A. Full payment is required when booking online. If you would prefer to delay payment until your arrival, please contact us at 1-250-642-1933 or toll-free at 1-866-947-9145. To process a reservation without payment, we will require credit card information.

• Q. Are tours cancelled when it’s raining?

  A. We run rain or shine. Rain ponchos are available for sale at cost. Complimentary lockers are also available should you want to bring a change of clothes. We will contact you at the telephone number provided during the reservation process in the rare event that your zipline tour is delayed or cancelled due to inclement weather.

• Q. What’s the fine print?

  A. Please visit our Policies & Guidelines for more information.

Restrictions

• Q. What is the minimum age?

  A. Our minimum age is 5 years. Children 12 years and under must be accompanied by someone 15 years of age or older during the tour. All guests 18 years of age or younger must have a parent/guardian who is 19 years of age or older sign their waiver.

• Q. Are there weight restrictions?

  A. Weight Restrictions –**TANDEMS ARE NOT AVAILABLE YOU MUST BE OVER 60lbs/27kgs** . Currently our weight restrictions are 60lbs/27kgs minimum and 275lbs/124.7kgs maximum We will weigh you at the time of check in so please be sure you fall within this weight range

• Q. Do I need to sign a waiver?

  A. All guests are required to sign a waiver. This document outlines the risk involved with ziplining, ATV riding and walking on our course. By completing the waiver, you are agreeing to accept this risk. Participants under 19 must have a parent or guardian’s signature. The waiver can be completed online ahead of time or during check-in and witnessed by our staff.

• Q. What are the health/physical requirements?

  A. Those with heart conditions or high blood pressure should consult a physician prior to making a reservation. Guests should be prepared for light physical exertion while navigating stairs and walking trails. Guests must be able to hold to their slings with one hand, and bear weight on both legs for extended periods of time without the use of aids. Our tour is not recommended for those who are pregnant, or those who experience dizziness, seizures, or have any other physical impairments.

• Q. What about visually impaired guests?

  A. We have successfully adapted our product to allow those individuals with visual impairments to participate. Although visually impaired guests are able to zip on their own, they require extra assistance when navigating the trails, platforms, and suspension bridges. They will be secured to all platforms and will be escorted across the suspension bridge by their guide. We can accommodate only one visually impaired guest per tour. Please contact us at 1-250-642-1933 or toll-free at 1-866-947-9145 if you would like to make a reservation for a guest with visual impairment.

The Zipline Tour

• Q. What are the zipline stats?

  A. Our guided canopy ziplines vary in length from 150 ft to 1,000 ft. The highest point is 150 ft off the ground in the middle of our 1,000 ft zipline. Our zipline tour takes approximately two hours to complete, and includes over 3,200 ft of zipline. The maximum speed is over 35 miles/hr. The Big Zip is 2400 ft long with speeds of up to 70km/hr

• Q. How do you stop?

  A. Our guides stop all guests on the canopy tours using a re-directed brake system. The Big Zip has an automatic brake system

• Q. I’m really scared. How do I know if I can do it?

  A. We have designed our zipline course to begin with the Trainer Zipline. This zipline is similar to a bunny hill at a ski resort - it is shorter and closer to the ground than the rest, giving guests an opportunity to try ziplining before heading onto the bigger lines. After completing the Trainer Zipline, guests can decide not to continue with the tour, but unfortunately no refund is possible at this point. For the Big Zip you'll know once you get to the top! It is a long and fast way down

• Q. Can I try it out before committing?

  A. Unfortunately all guests must commit to participating in our zipline tour before beginning the tour.

• Q. Can I bring my camera?

  A. Cameras are definitely welcome! It is best to ensure your camera has a strap or lanyard - this way our guides can attach your camera to your harness with a carabiner. Please note that the safety of all personal items is not guaranteed.

• Q. What should I wear?

  A. Please wear comfortable, weather appropriate clothing. Skirts and scarves should be avoided. Long hair will need to be tied back. Comfortable closed-toe and closed-heeled shoes are preferred - no sandals, flip flops, dress shoes or high heels. Also...NO CAPES!

• Q. Is it safe?

  A. Adrena LINE’s top priority is the well being of each and every guest who takes part in the tour. All equipment utilized has been engineered and meets or exceeds industry standards to ensure an enjoyable experience for our guests. Our ziplines and platforms are inspected daily and are registered with the Technical Safety BC. In addition, our guides are thoroughly trained in every aspect of working at heights, so you can feel confident you are in good hands while on your tour.

• Q. How are night tours different?

  A. Night Tours are not available at this time Some say that night tours are less scary. Others believe ziplining at night only heightens the fear factor. Either way, guests participating on night tours are outfitted with headlamps to help navigate trails and platforms. Remote lighting on each of our platforms further helps illuminate these areas. The minimum weight for night tours is 60lbs/27kgs (no tandem spaces are possible). Please note that discounts and coupons are not valid for full moon or night zipline tours (including laminated Gift Certificates).